Facebook – #FAIL in Customer Service

Facebook – #FAIL in Customer Service – Bad Process, BAD Process | Social CRM: The Conversation | ZDNet.com

I understand what he’s saying right here, not that I experienced it. I admit, most of the top “internet-related” companies have the WORST customer service you could ever find. Especially in the account recovery processes….

One of the finest account recoveries I’ve known is through Yahoo! They have a pretty easy way to recover your account. And, the reps would actually know what you’re saying, in case you actually needed their help. (unlike some reps around there *ahem* EA *ahem*)

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